Accessibility

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customer service centre with blossoms

Commitment to accessibility

The Town of Tillsonburg is committed to promoting a barrier-free Town for employees, citizens and all who live, work, visit, and invest in Tillsonburg. It is important that the Town continues to plan for the future so that Town facilities and services are accessible and welcoming for everyone.

The Town of Tillsonburg welcomes public input as feedback helps to identify areas where changes need to be considered and ways in which we can improve facilities, goods and services. Should a member of the public wish to provide general feedback, comments or suggestion on how to improve accessibility in our facilities, goods or services, please complete the Accessibility Comment or Complaint Form or contact the Clerk's Office at 519-688-3009 ext. 4041. 

To better serve you, we've enabled our website with speech capabilities and the Town will provide any of the materials on this website in an accessible format upon request. To request information in an alternate format please contact the Clerk's Office at 519-688-3009 ext. 4041 or clerks@tillsonburg.ca

BrowseAloud

BrowseAloud is now available on the Town website to increase accessibility.  

By downloading and installing the free Browsealoud software from TextHelp, you can simply point at text on our pages and it will be read aloud to you.

Bell Relay Services

Please visit Bell Canada's website to learn how their Bell Relay service supports communication by phone between hearing people and people who are deaf, deafened, hard of hearing, or those with speech disabilities.

Resources

Resources
Accessibility Comment or Complaint Form
Should you have an accessibility related comment or complaint, please complete the Accessibility Comment or Complaint Form.
Accessibility Training for Municipal Employees and Volunteers

To comply with the requirements of Ontario's Accessibility laws, including that of the Accessibility for Ontarians with Disabilities Act (AODA), municipalities are required to provide training in regards to the provision of its goods or services to persons with disabilities to employees and volunteers who work with members of the public and/or participate in developing policies, practices and procedures which govern the provision of goods and services to the public.

Training shall focus on the requirements of the Integrated Accessibility Standard Regulations and the Ontario Human Rights Code as it pertains to persons with disabilities.

A copy of the Accessibility Training Material is available online for viewing by municipal employees, volunteers of the organization and the public.

 

 

 

 

 

Contact(s)