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TGO Transit

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Picture of T Go Bus

 

T:GO Transit is a community transportation service providing an alternative, low cost means of transportation within Tillsonburg and surrounding areas.  The provision of Transit Services is provided on a contractual basis, in partnership with the Town of Tillsonburg. 

T:GO offers 1 fully accessible, service animal friendly, air conditioned & heated, 9 passenger seated bus with a capacity of 12.

 

  In Town Service
 Hours of Service

 T:GO operates Monday to Friday from 6:00am to 6:00pm. (Excluding Holidays)

 Each route takes approximately one hour to complete.

 Schedule & Routes

The Tillsonburg Transit Advisory Committee has endorsed the schedule and routes.  Schedule and routes come into effect on August 20, 2019.

 

Schedule and Routes

 

To provide your feedback, please contact transit@tillsonburg.ca

 

 Out of Town Service
The Town has received notification from the Ontario Ministry of Transportation that the Town is eligible to offer out of town transit services to the following destinations anticipated to begin January 2020 until the end of the funding program in March 2023.
  • Courtland
  • Langton
  • Delhi
  • Straffordville
  • Port Burwell
  • Brownsville
  • Mount Elgin
  • Ingersoll
  • Springford
  • Otterville
  • Norwich
  • Woodstock
  • London

Stay tuned for more information.

 Fares

EFFECTIVE AUGUST 20, 2019

Cash Fare or One Way Ticket - Adult $2.50 / Senior & Student $2.00

10 Ride Pass - Adult $20.00 / Senior & Student $16.00

Day Pass - Adult $8.00 / Senior & Student $6.00

Monthly Pass - Adult $60.00 / Senior & Student $48.00

Veterans, Support Persons and Children under 5 - Free

 

Exact cash fare is required.  Bus drivers do not carry change.

 

Tickets can be purchased at the following locations;

  • CNIB Lotto Centre - 200 Broadway
  • Corner Convenience - 150 North St. E.
  • R&P Convenience - 86 Simcoe St.
  • Sobey's Tillsonburg - 678 Broadway
  • Oxford Mini Mart - 67 Oxford St.
  • Chrissy's Corner Store - 170 Tillson Ave.
  • Coward Pharmacy - 165 Broadway
  • DNT Convenience - 510 Broadway
  • Maple View Variety - 126 Concession St. E.
  • Q-Mart - 230 Lisgar Ave.
  • Tillsonburg Community Centre - 45 Hardy Ave.
  • Tillsonburg Customer Service Centre - 10 Lisgar Ave.
  • Metro Tillsonburg - 225 Broadway
 Accessibilty Information
T:GO is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity.

 

T:GO recognizes the diverse needs of all our riders and will respond by striving to provide services that are accessible to all.

 Accessibility Ramp

The T:GO bus is equipped with an accessible ramp at the rear of the bus to assist passengers. The ramp can be used by passengers with limited mobility or who require a mobility aid which prevents them from boarding at the front of the bus. The ramp can be deployed by the bus operator upon request, however, you must be able to maneuver your mobility aid into the designated area on the bus.

 

The final decision concerning if mobility aid can be safely loaded onto the bus will be at the discretion of operator.

 Priority Seating
Priority seating is located at the rear of the bus. These seats are reserved for people of all ages with disabilities and mobility challenges. Ontario Regulation 191/11 requires that passengers, other than persons with disabilities must vacate these seats if its use is required by a person with a disability.  
 Service Animals

We welcome people with disabilities and their service animals. People with disabilities are permitted to be accompanied by their service animal and keep that animal with them when accessing services provided by T:GO, unless the animal is otherwise excluded by law.

 

It is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all time and clear of all aisles and exits.

 Support Persons

A person with a disability who is accompanied by a support person will be permitted to have that person accompany them while using T:GO. There shall be no charge to support persons accompanying a person with a disability while using T:GO Transit.

 

T:GO may deem it necessary to require a support person for a person with a disability in order to protect the health and safety of that person or others using the service. This will only occur after a consultation with the person with a disability and when it is the only means to allow the person with a disability to access the service.

 Storage of Assisted Devices and Mobility Aids
Where room is available and safe storage is possible the operator will ensure that mobility aids are safely secured within the bus. Assistive devices, mobility aids etc. should never obstruct the aisle or block entrance/exit areas of the bus. All storage of mobility aids is done at no additional cost to the passenger.
 Transit Stops
In cases where a transit stop is temporarily inaccessible, people with disabilities will be able to board or exit the bus at the closest available safe location. In determining where a safe location is located, the operator will consider the preference of the person with a disability. However the final determination of the safe location will be determined by the operator.

 

 Code of Conduct

T:GO Transit is committed to providing safe, reliable, efficient transportation for our passengers and a safe working environment for our Bus Operators.

T:GO Bus Operators will treat their passengers with courtesy and respect in all interactions and will do their best to ensure that passengers arrive at their destinations safely and on time.

T:GO Passengers shall treat Bus Operators, buses, and other passengers with dignity and respect and shall adhere, as a minimum to the Passenger Guidelines.
 Passenger Guidelines

The following rules and regulations are to ensure a safe and respectful transit experience for all T:GO passengers.  Failure to comply may result in the Bus Operator asking the passenger to leave the bus.

 Proper Attire & Personal Hygiene
Pants, shirts and shoes must be worn at all times.  The bus is a scent free zone; help us keep the air we share healthy and fragrance-free.
 Food and Beverages
Eating and drinking is not permitted.  Consumption of alcohol, cannabis, or other controlled substances is prohibited on the bus and at all transit stops.
 Smoking
Smoking and/or the use of e-cigarettes, personal vaporizers or other similar devices are prohibited on the bus and at all transit stops.
 Dangerous Items, Materials & Containers
Firearms and other weapons as well as toxic, explosive, flammable or other hazardous substances are not permitted on the bus or at all transit stops.
 Large Items or Recreational Gear
Large items such as large carts, bags or boxes, furniture and appliances or are not permitted.  Inline skates, roller skates, skateboards or recreational scooters are not to be worn or used on the bus.
 Bags or Backpacks
Passengers with bags or backpacks are asked to be considerate of other passengers while maneuvering on and off the bus. While seated, bags should be held on the passenger’s lap. Bags, backpacks and other personal items may not occupy a seat or block aisles and exits.
 Strollers
The boarding and unloading of a stroller is the responsibility of the passenger.  Strollers are not to obstruct the aisles or impede the flow of passengers.  Children must be seated or held securely on an adult’s lap and the stroller folded.
 Service Animals
Service animals are permitted. It is the responsibility of the passenger to ensure that his or her service animal is kept under control at all times and is clear of all aisles and exits.
 Lost and Found
Passengers are responsible for their personal belongings.  T:GO assumes no responsibility for any lost, stolen or damaged articles.  All lost items that are found by transit staff will be kept up to 90 days. If you believe you have lost an item on the bus, contact T:GO at 226-641-6821.
 Noise

Cell phone use is permitted, however please keep conversations at a respectful volume. Passengers using audio/visual devices are asked to use earphones.

 Bus Operators
Exercise courtesy towards the Bus Operator and Passengers alike. Please refrain from engaging the Bus Operator in unnecessary chit-chat when the bus is in motion. Do not ‘hover’ behind or beside the driver’s seated area. Bus Operators have the authority to deny passengers the right to board vehicles or remove any passenger who may be causing a disturbance or damaging the vehicle.
 Riding Tips
Check the T:GO route schedule, arrive at the bus stop 5 minutes beforehand and be sure to be in plain view of the Bus Operator.  Have your cash, ticket or pass ready. Remember Bus Operators do not make change, exact fare is required.  Use hand rails when entering and exiting the bus and be sure to have all your belongings.
 Inclement Weather

Due to safety concerns, T:GO Transit service will not operate if the weather and/or road conditions are deemed unsafe for vehicles to operate.

T:GO services will be cancelled when Town of Tillsonburg declare a significant weather event.

If possible, the decision to cancel the daily service due to weather conditions will be made prior to the start of daily service (6:00am).

Once the decision is made, the cancellation will be posted at www.tillsonburg.ca and on the T:Go Facebook page.

 Frequently Asked Questions
Do drivers carry money to make change?
No. Exact fare is required.  Place cash in the fare box when you get on the bus.
Where can I get tickets, passes and schedules?

Please see the FARES section of this webpage.

Does T:GO operate on holidays and weekends?
No. T:GO operates Monday to Friday from 6:00am – 6:00pm.  There is no service on weekends, statutory holidays or civic holidays. 
Are Seniors eligible for a transit tax credit?
The Seniors’ Public Transit Tax Credit is a refundable tax credit to help seniors with public transit costs. Eligible transit expenses incurred on or after July 1, 2017 can be claimed for the credit. For more information on this new tax credit, visit the Government of Ontario website.
Are pets allowed on T:GO Transit?
No.  Only service animals are permitted.
Where can I purchase Transit Tickets?
Please see the FARES section of this webpage.

 

 Alternate Transportation Options
 
 KTN Taxi & Delivery
 27 Brock Street East, Tillsonburg        519-688-3900
 Stonebridge Community Services
 200 Broadway, Suite 206, Tillsonburg     519-842-3203
 Tillsonburg & District Multi-Service Home Support Services

 200 Broadway, 2nd Floor, Tillsonburg     519-842-9000

* for older adults and adults with disabilities
 Why Wait Taxi & Delivery
 46 Broadway, Tillsonburg     519-842-7889
 Contact Us
  For more information, please email transit@tillsonburg.ca.

Contact(s)