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Town will switch to new cloud-based recreation management software

Posted on Wednesday March 31, 2021

The Town of Tillsonburg will begin transitioning to a new cloud-based recreation management system on May 10.

“We’re really excited about introducing Connect2Rec 2.0,” says Chris Baird, Director of Recreation, Culture and Parks. “The new system will make it easier than ever for users to register for programs, book facilities and manage their account preferences online.”

“Even the login process is simpler,” he adds, noting that users can chose to connect using Facebook, Instagram or an email address.

The new system will remind users of upcoming classes, facility bookings, membership renewals and automatically notify them in the event of a program change.

“There’s nothing worse than showing up for a program only to find out it’s been rescheduled,” says Andrea Greenway, Recreation Programs and Services Manager. “The new portal will allow us to send out notifications to affected participants quickly and efficiently.”

Additionally, the new system also streamlines the wait list procedure.

“Currently, when a program is at capacity, we have to create a waitlist manually,” says Greenway. “With the new system, users will be able to add themselves online and be notified automatically if space becomes available.”

Reserving fitness classes and booking workouts in the Health Club will also be able to be done online.

“Even some facility bookings will be able to be done online—including booking the mini-pad and squash court,” says Baird.

“Online services have never been more important to municipalities,” says Tillsonburg Mayor Stephen Molnar. “The COVID-19 pandemic has highlighted how important it is that residents are able to interact with the Town of Tillsonburg from the comfort and safety of their homes. This should serve as a wonderful complement to the excellent personal customer service our residents currently receive.”

“This upgrade is another step forward in meeting the changing expectations of the community,” adds CAO Kyle Pratt. “It offers functionality that was not previously available and will enhance the user experience for the public as well as staff.”   


Residents will need to set up their new Connect2Rec 2.0 account

In order to facilitate the transition to the new software, the Town will shut down the existing Connect2Rec portal effective May 1. 

Beginning May 10, members of the public will be encouraged to create a new account on the Connect2Rec 2.0 portal.

For more details, visit www.tillsonburg.ca/rec2.0